Business Head (Multimodal Shipping)

• A competent professional with more than 21 years of experience in Freight Forwarding, Logistics Operations, Business Development, Profit Centre Management, Process Improvement & Line Management.
• Possess knowledge of freight forwarding & Logistics, shipping lines operations, custom clearance at various ICD’S/Ports in India and overseas for both import and export by sea and air mode
• Skilled in supervising logistics operations entailing planning, budgeting & resource deployment as per product/biz requirement.
• Proficiency in formulating sourcing strategies, vendor identification / development, supply chain management and analytical assessment to strengthen effectiveness
• Excellent interpersonal, analytical and negotiation skills with proven track record of utilizing process-oriented approach towards accomplishment of cost, profit & organizational goals.
• Having excellent motivational skill to lead the team from front. 
• Having a exposure in managing of P&L large team as whole. 
• A strategic planner with skills in implementing cost reduction measures to achieve saving in terms of forwarding & NVOCC, procurement & logistics cost and line management. 
• Proficient in supervising & controlling the commercial team of liner activity, handling logistics processes & services at vendors end & providing valuable suggestions for efficiency enhancement

Victore Ships Pvt Ltd., New Delhi as Business head (Multimodal Shipping, based at New Delhi  (Its renown Logistics, Breakbulk, Feeder Operator and project handling is their USP). Since

January 2019 till date

 Lotus (International) Freight Express Pvt Ltd, New Delhi as General Manager – Operation & Business Development , based at New Delhi. Since July 2017 - Nov 2018 

 (Its renown 3PL company having their own International logistics & Freight Forwarders with CHB and project handling is their USP)

Min Sheng Lines, Singapore / Bengal Lloyd, New Delhi as General Manager Pan India Liner Operation, stationed at Delhi 

(Its group company of Min Sheng China, a renown MNC in China having their own logistics division and liner activity with more than 65 Ships for domestics requirement, known as giant in shipping and logistics in Chinese market). Since April 2015 - June 2017 

Yusen Logistics (India) Ltd., New Delhi as Assistant General Manager - North India (Freight Forwarder & NVOCC)

(Formally known as NYK Logistics, a renown MNC, Logistics arms of NYK Line  Japan, listing as International Freight Forwarder and NVOCC). Since March 2011 - April 2015 

Key Result Area

• Chartering and brokering of ship, dealing with overseas offices (brokers / Owners / operator). Dealing and supervise post fixture operation of ship. 
• Rendering assistance to the procurement team to get improved rate with various carrier (airlines / shipping lines) locally instead of common carrier program set by RHQ / GHQ 
• Spearheading operations, Customer Care, Sales and Finance team to ensure efficiency in all aspects of the customers, resolving critical issues of customers with several trade lanes across globe along with managing issues like delivery, billing, service, pricing or operations by interacting with the concerned departments
• Leading conceptualization & planning of logistics project, plans & schedules and positioning for resources to ensure timely execution as per project requirement
• Preparing Budget of short term and long term for the region and planning and creating strategies to meet require figure by region in freight forwarding & NVOCC.
• Supervising and helping the sales forces to meet their set target as individual and of the region for all four product import & export by Sea and Air.   
• Maintaining close coordination or rapport with all shipping lines / airlines, custodian, CFS and rail operator. 

• Managing the overall commercial functions of logistics, operation, route development, feasibility study and creating new routes.
• Supervising a group of members who deals in commercial network and creating a guideline along with roadmap for down the line people of delivery of proven result.
• Administering various functions like:
• Re-conciliation of SOA of network’s agent with help of team and executing policy in network by RHQ, GHQ & HQ. 
• Evaluating areas for & executing activities to enhance customer satisfaction levels as logistics partner.
• Directing & checking the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.

• Helping HR team in recruitment of manpower in the region.

Highlights of JD 

At Victore Ships Pvt Ltd , New  Delhi/Mumbai

Management 

• Managing a team of 20 people directly in Mumbai and more than 45 indirectly to develop of multimodal team in different station.
• Responsible for implementing various compliances of customs and other government authority on PAN India basis.
• Responsible for creating and assigning KRA (Key result Area) of each department’s staff. 
• Assignment of appraisement and review of staff’s performances on quarterly or half yearly. 
• Implementation of SOP and ensuring with staff to adherence the same for smooth and proper handling of business without any hassle. 

Strategic Planning & Operation

• Following up compliance of fixture with charterers and owner, auditing FDA, disbursement with port agent and finalization of payment collection from charterers, auditing Disbursement accounts for exquisite operators.
• Setting up team for handling of feeder operation between planned ports pair.
• Designing and creating route for feeder operation based on current feeder market demand and supply.
• Creation of strong network between planned route of operation.
• Managing and monitoring the entire operation Feeder as well as Multimodal shipping 
• Preparing various MIS report in order to discuss with top Management on various aspect of business to maximize profit at certain resources.  Recruitment of manpower 

At Lotus (International) Freight Express Pvt Ltd, New  Delhi

Management 

AEO - 

• Arranged, organized system in house to fulfill the compliance of AEO and persuaded to International customs (Indian Customs) department Government of India to obtain certification and with in 30 days completed all formalities and certificate has been awarded by concern department.
• Created team in head office and as well as in branch office to maintain and full compliance of AEO (Authorized Economic Operator).
• Managing a team of 25 people directly in Delhi and more than 85 indirectly from other office Ahmadabad, Chennai.   
• Responsible for implementing various compliances of customs and other government authority on PAN India basis.
• Responsible for creating and assigning KRA (Key result Area) of each department’s staff. 
• Assignment of appraisement and review of staff’s performances on quarterly or half yearly. 
• Implementation of SOP and ensuring with staff to adherence the same for smooth and proper handling of business without any hassle. 
• Preparing various MIS report in order to discuss with top Management on various aspect of business to maximize profit at certain resources.  
• Setting up strong and efficient agency network on worldwide.
• Implementing Competitive strategies for expanding market shares, achieving revenues and profitability targets.
• Responsible to have market intelligence, exploring new business trade lane and playing a vital role in setting up new branch offices / Sales offices in the region. 

Sales & Procurement 

• Responsible for delivering volume and yielding budgets for the company, for the particular location. 
• Having feasibility study to start new trade lane.
• Key Customer’s Management, targeting to bring new corporate customer onboard. 
• Overseeing sales pipeline management, forecasting and developing new sales ideas. 

• At large giving optimal support to sales team to generate more volume and yields .

• Rendering assistance to the procurement team to get improved rate with various carrier (airline / shipping line) locally.
• Reviewing weekly sales performance and arranging meeting with sales forces in the region.

Logistic Management

• Managing the overall commercial functions of logistics, operation, route development, feasibility study and creating new routes.
• Coordinating with various authority for smooth handling / movement containers by sea.
• Co-ordination and supervision on Air Console team for smooth and proper handling inbound and outbound cargo at IGI airport and other airport on PAN India.
• Identifying and monitoring various vendor performances / services, negotiation of rates.
• Leading conceptualization & planning of logistics project, plans & schedules and positioning for resources to ensure timely execution as per project requirement

Client Servicing / Customer Service 

• Ensuring proper and quick delivery of cargo the all regular and corporate customer. 
• Meeting customers frequently to understand their utmost requirements which is lacking in existing service, so that service can rendered in most professional way and retain customer on long run. 
• Responsible for ensuring data quality standards are met for the region, as prescribed. 
• Handling Claims Control. Ensuring smooth working for customer by adopting customer friendly procedures as per market customer feedback / requirement.
• Attending & resolving the customer’s complaints in most amicable manner.

At Min Sheng Lines, Singapore / Bengal Lloyd, New  Delhi

• Contributed in enhancing utilization of space on ship commercially as on COC and SOC container.
• Implemented process enhancement initiatives through measures such as setting up a commercial team of 7 main heads with their supporting staff in back office for a particular liner service between 7 ports pair to take care of their all requirements and activities of respective port’s agent including SOA (at first instance after that it would transfer to finance team) that resulted in 

all utilization of equipment and space of the ship properly, with effort of seven port’s PIC finance team may complete reconciliation of account in time                                       and push agent to remit the money immediately to the head office which is optimum benefits for the company

• Received the Best Commercial Skilled Officer Award in recognition of handling of commercial team properly in back office in order to generate maximum revenue and with reduce cost with same infrastructure 

At Yusen Logistics (India) Ltd., New  Delhi

• Played major role in setting up new area presence of Yusen Logistics in North India, put on board major corporate customer like Maruti Suzuki, Tata Motor & Oriflamme
• Identifying improvement areas and implanting measures to maximize customer satisfaction levels
• Supervising the sales, operation and customer care in area of securing/on-board new customer, effective communication system in order to avoid any hick ups.
• Keeping close Control on corporate customer’s activity, putting maximum effort to bring maximum corporate customer on board. 
• Played a major role in coordinating with regulatory authorities (CONCOR), transport companies, CFSs, ICDs, C&F agents and other external agencies
• Prepared maintenance schedules for facilities, assets, transport/containers and special equipment and so on for operational readiness and initiating cost controls.

• Implementing Competitive strategies for expanding market shares, achieving revenues and profitability targets  
• Administered customs clearance team which was one additional product and specialty of Yusen Logistics’ team 
• Complied and implemented policy in region set by RHQ & GHQ properly 

Major Projects Executed during Yusen Logistics Tenure 

• Oriflamme Cosmetics movements to Europe- Being Employed in Yusen Logistics, its key account handled by self, since cosmetics items were quite sensitive to move in containers and we have done this project successful approx. 4 years with end to end solution with in stipulated time frame
• Movement of Plants for Showa India- A Japanese manufacturing company was willing to move their part production units to Japan and Yusen Logistics being a Japanese company was given opportunity to handle this project with end to end solution
• Maruti Suzuki Passenger Car Movements to Montevideo - Maruti Suzuki, India was intended to move more than 300 passenger cars to Montevideo as it was going in RO/RO ship but we had convinced them to send in container which is more economic and smooth handling. At last customer at receiving end was very much satisfied
• Tata Motor Full Vehicle Movements -It was quite challenging project for movement of commercial vehicle stuffed in container deliver at destination with 0-.5% damage

• Master of Business Administration
  Operation at Sikkim Manipal University