Objective: To secure a Full-time position in Maritime Industry and/or Customer Service, Business Administration, and Production Warehouse Industry
Currently holds TWIC, MMC, STCW 95(medical cert.) , Passport
Certifications
Competent Person Certificate
Summary of Qualifications: • 7+ years of experience in providing high quality customer service • Excellent oral and written communication skills • Effective listening and business communication skills • Strong analytical, problem-solving and interpersonal skills • Able to handle high volume calls and complex issues • Team player who can interact with employees, management, and customers • Knowledge of multiple phone systems, PC, Word, Office equipment
Experience:
08/10/2015 to 02/24/2017 North Florida Shipyards
Shipyard Safety Tech
• Gas-free tanks and confined and enclosed spaces
• Acted as safety and medical assistant
11/2013 to 02/2014 PUBLIX GROCERY STORE Grocery Clerk • Responsible for stocking shelves • Customer service
5/2012 to 7/2013 ADT Customer Service Representative • Responsible for assisting customers with billing, service, or sales related issues • Perform basic troubleshooting tactics to resolve technical issues • Prioritize and dispatch service and installation requests to technicians as needed • Work to exceed customer expectations while minimizing further escalation
8/2008 to 2/2012 US NAVY Operations Specialist • Responsible for assisting other recruits during Watch duty. • Perform computer help desk operations to resolve navy issues • Weapons, Swimming, Combat training and certification • Developed detailed computer and data entry skills • Plotted charts and conducted navigation
5/2006 to 8/2008 WINN DIXIE GROCERY STORE Customer Service/Cashier • Responsible for assisting customers with food sales and customer service • Stock groceries • Cashier
Education: 8/2004 to 5/2007Wolfson High School and ROTC
References available upon request
February 2024
