deckhand/mate
- Laborer
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CORE QUALIFICATIONS
Sales & Marketing ● Product Knowledge ● Communication Skills ● Inventory Management ● Sales Management ● Team Leadership ● Staff Training and Development ● Client Needs Fulfillment ● Merchandising & Stocking ● Retail Sales ● Cash-Handling Accuracy ● Credit Transactions ● Excellent Customer Relations ● Process Improvements ● Photoshop ● Microsoft Office ● Languages: English (Bilingual) & Russian (Native)
SELECTED CAREER HIGHLIGHTS
● Professional experience as a dynamic, resourceful and skilled Buffet Steward Leader with a proven success ≈ 300K sales for month.
● Quality focused adept at providing employees clear guidelines and targeted goals.
● Focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations (score 97 to 3, minimum if complains among cruises ships of Princess Cruises).
● Accountable demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.
PROFESSIONAL EXPERIENCE
EMERALD PRINCESS SHIP, PRINCESS CRUISE LINES March 2014 – December 2014
One of the best-known names in cruising, Princess Cruises first set sail in 1965. Today, the line is third largest cruise line in the world, renowned for innovative ships, an array of onboard options, and an environment of exceptional customer service. Princess offers approximately 1.7 million passengers each year the opportunity to escape to the top destinations around the globe, aboard a fleet of 18 modern vessels.
Buffet Steward Leader
- Management and selection of an international (about 10 nationalities) team which included approximately 10-12 people.
- Control and change the schedule of day- and night- shifts in the mode of nonstop 24/7.
- Sales of alcoholic beverages by 130% (67K) for the 7 day cruise.
- Service 1500 passengers in one day cruise.
- Control the timing of operation and suitability of food.
- Monitoring and maintaining standards of catering and hygiene.
- Training and audit workteam on knowledge of public health standards, as well as knowledge of service and passenger service.
- The settlement of conflicts that arise and complaints.
LOUIS OLYMPIA SHIP, LOUIS CRUISE LINES, LOUIS GROUP February 2013 – November 2013
Louis Group was founded in 1935 and today one of the leading tourism organizations in the Eastern Mediterranean. In 2011 Louis Group became a member of Cruise Lines International Association (CLIA), a worldwide cruise industry alliance that promotes a safe, secure and healthy cruise ship environment.
2 Assistant Chief Housekeeper
- Inventory control and control of all housekeeping consumables.
- Management of an international team in the amount of 16 people.
- Supervision of cleaning and maintenance of 9 housekeeping areas of the ship.
- Guests baggage handling and distribution (≈4000 suitcases), collaboration with the port-staff in mode Terminal-Ship, Ship-Terminal.
- Monitoring the implementation of safety measures.
- Inventory control and control of all housekeeping consumables.
- Immediate response to extraordinary situations and the use of measures to eliminate them.
AIR CORPORATION VENTS, Kiev, Ukraine 2011 – 2013
VENTS™ is one of the world's leading Residential and Commercial Ventilation products manufacturers located in Eastern Europe. The company boasts more than 28K items in its product range, recent annual expansion exceeding 35% due to new models and innovations, and better than 75% growth in sales volume arising from extensive sales network development.
Sales Representative
- Accountable for over 500+ monthly sales transactions.
- Maintain a rotating inventory of 800+ wholesale and retail.
- Monitored customer preferences to determine focus of sales efforts.
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Shared product knowledge with customers while making personal recommendations.
- Maintained friendly and professional customer interactions.
MECHANICAL STORE, Donetsk, Ukraine 2006-2011
The Mechanical store the market leader in the sale of spare parts in Ukraine and opened its doors in 1999. About 60K people are selected monthly comfortable and reliable service that provides Mechanical store motorists in Ukraine. For more than five years Mechanical store steadily growing, firmly taking a leadership position and defining the high standards for the market of Ukraine.
Retail Sales Assistant
- Assisted 400+ customers with product selection and queries.
- Managed shelf stocking and pricing activities.
- Handled inventory and stocks.
- Inspected merchandize for quality and quantity.
- Investigated and resolved customer complaints
EDUCATION
DONBASS STATE ENGINEERING ACADEMY, Kramatorsk, Ukraine September 2010 - December 2013
Bachelor of Science, Electrical Engineer
METALLURGICAL ENGINEERING COLLEGE, Yenakiieve, Ukraine August 2005 – June 2009
Junior Specialist, Technician Electrician
February 2024
