Manager of Claims Department

Over 8 years experience working in a global office environment collaborating with colleagues and customers worldwide.

Comfortable in an open plan office and reporting to managers both locally and in other geographic locations.

Proficient with MS Windows, MS Office including Outlook,  IMOS, Softmar, Lotus Notes, Mac OS X, iWork

Skilled in Process Improvement, Negotiation, and Cross Cultural Communication.

Long-term experience living and working in Europe (5 years).

• Senior Claims Analyst at Gemini Tankers LLC
  Apr 2015 - Sep 2015

  Created new statements which are sent to both Vessel Masters and Charterers for refillable claims such as deviation. Billed and analyzed Demurrage, Deviation, and Re-billable claims for the tankers business. Created detailed process documentation and systems user guides for PF department. Recommended changes to Charter Party terms to Chartering department. Managed relationships and negotiated with difficult customers. Created monthly and quarterly reports.
• Post Fixtures Analyst and Team Leader at Navig8 America LLC
  Jul 2011 - Feb 2015

  Allocated tasks among a group of up to 5 analysts, coordinated with team leads in other offices, and trained new employees. Billed and analyzed Freight, Demurrage, Deviation, and Re-billable claims for both the chemicals and tankers businesses. Supported and advised colleagues with process and contract related queries. Recommended process and systems improvements.
• Demurrage Analyst at Gemini Tankers LLC
  Jun 2010 - Jul 2011

  Billed and analyzed Freight, Demurrage, Deviation, and Re-billable claims for the tankers business.
• Demurrage Negotiator at ExxonMobil Business Support Center Hungary Ltd
  Mar 2008 - Jul 2009

  Analyzed documents, created, and filed accurate demurrage claims, followed up until collection. Led Continuous Improvement projects and provided support to colleagues
• Data Analyst at ExxonMobil Business Support Center Hungary Ltd
  Oct 2006 - Mar 2008

  Reduced workload significantly through automation and process improvement. Condensed processes into detailed documentation and checklists. Created monthly, bi-weekly, and weekly reports and statistics. Migrated activities from one country to another.
• Software Contract Analyst at ExxonMobil Business Support Center Hungary Ltd
  Jul 2009 - Mar 2008

  Condensed processes into detailed documentation and checklists. Analyzed software license agreements for contractual risks. Maintained data in a centralized database.
• Manager of Claims Department at Gemini Tankers LLC
  Oct 2015

  Allocated, oversaw, and was responsible for the work and performance of two claims analysts. Created monthly and quarterly reports and organized monthly meetings. Billed and analyzed Demurrage, Deviation, and Re-billable claims for the tankers business. Recommended changes to Charter Party terms to Chartering department. Managed relationships and negotiated with difficult customers. Created monthly and quarterly reports.

• BBA
  International Business / Management at Northwood University
  2003 - 2006