Operations Manager

Profile

Results-focused Operations Manager offering over 20 years of extensive technical and commercial experience in the maintenance and service business. Strong strategic-planning and relationship-building skills.

Skills                         

                                 - Strategic planning                                  - Excellent communication techniques

                                 - Energetic work attitude                          - Team building

                                 - Troubleshooting and problem solving       - Supervising and Training

                                 - Multi-site operations                               - Flexible

Accomplishments

- Established new service contract with MTU Middle East and acquired three high-value new clients.

- Boosted customer satisfaction ratings by 27% in under 6 months.

- Integrated and maintained a Management system according to ISO 9001 and OHSAS 18001.

- Increased the number of employees by 200% within 2 years.

Professional Experience

            Turbo-Technik Middle East LLC                    Doha, Qatar

            August 2014 - Present

            Operations Manager

Day to day correspondence with customer inquiries. Including processing of spare parts sales orders and quotations for repair. Evaluate of supplier’s and sub-contractor’s delivery. Coordinate, manage and monitor all operations. Improving performance, productivity, efficiency and profitability through the implementation of productive methods, strategies and ensure the health and safety regulations. 

            MAN Diesel & Turbo SE                               Frederikshavn, Denmark

            May 2008 - July 2014

            Superintendent

Investigated component and system failures to diagnose causes and determine corrective action. Supervised repair teams and coordinated with contractors, clients and other project team members during projects. Ensure projects completed to company standards, on time and within budget. Maintained timely and accurate oral and written technical reports regarding assigned engineering activities.

            Motoren & Energietechnik GmbH & Co KG Duisburg, Germany

            October 2003 - April 2008

            Field Service Engineer

World-wide repair and service for medium and high speed propulsion, auxiliary and diesel electric engines. Performed effective troubleshooting of diesel engines to minimize downtime. Comprehensive study of manufacturer manuals, diagrams and specifications prior to repair and installation. Inspected and overhauled machine parts according to manufacturer standards.

            Turbo-Technik GmbH & Co KG                    Wilhelmshaven, Germany

            August 1997 - September 2003

            Service Engineer

                                World-wide repair of marine equipment like boilers and propulsion machinery. Dismantled and inspected components, adjusted and repaired 

                                mechanical equipment as necessary for marine and industrial equipment.

Military Experience

            German Navy                                                Wilhelmshaven, Germany

            July 1993 - June 1997

            Lance Corporal

   Trained and instructed subordinates in daily harbour and sea routine. Being the leader of the workshop, the duties were to manage receipts,                                                                              storage and issue of spare parts and tools. Supervised maintenance of compressors, pumps, engine and other equipment.  

     - Awarded with German Armed Forces Deployment Medal and NATO Medal.

Education

 Berufskolleg fuer Technik                            Dueren, Germany

 1989 - 1993

             Motor Vehicle Mechatronics

            Realschule Wernersstrasse                          Dueren, Germany

            1989

            High School Diploma

Languages

                                   German (Native)

                                  English  (Fluent)